Terrible Customer Service!
by Anonymous00 on 2015-07-28EXC-Exhibition Centre - TorontoWhile the event itself (i.e. the volleyball game) was ok, the experience was ruined by such terrible planning and execution of Pan Am organizers and ticket distributor. The tickets purchased appeared on Ticketmaster with assigned rows/seats. However, when I received my hardcopy tickets in the mail, they were only valid for block admission. What boggles me is that there are actual rows and seat numbers on the bleachers at the venue - why not use them? Also, the usher who was there to check the tickets of those entering each section was not doing his job at all. He just let people in without even checking if they were in the right place. When we got to our assigned block (E1-A), there were no seats available. Despite this, the volunteer proceeded to direct us to go up the bleachers and to "find seats". We came back down and told him that there are no seats available. And all he said was: "You can go and find seats at a different section". This was very frustrating especially considering the hoops I had to jump to get these tickets. He pointed us to the section with lower value seats. Naturally, I refused to go unless they refund the difference. He insisted that I leave. We asked if we can sit on the steps and he told us no. Now this would have been fine if he had told everyone the same thing. When I turned around, even the steps were now fully occupied by new rush of people that arrived . Several spectators who couldn't get seats were now very angry and frustrated as well. One of the spectators left to look for a supervisor/manger to handle the issue. A lady then came - the "manager" - and told us: "This section is full and you have to leave this area immediately. Please find seats elsewhere". The usher rudely commented "That one right there (i.e. me) refuses to leave". The manager turned to me and insisted that I leave because I was "blocking people's view". First off, I was standing where the usher would be standing - if that is blocking people's view, then why do you have your usher stand there all night? I told her "Why are you telling me to leave? Are you sure everyone in this section right now is supposed to be here?". No answer. So I said "This guy (usher) didn't even bother checking people's tickets! So what, you oversold tickets for this event and now since I can't find a seat, then too bad I must leave?! If you want me to leave, get me someone who will refund my ticket and I'll gladly leave." And her response was "This is not PanAm's problem, this is Ticketmaster's fault". Seriously? What kind of response is that? Regardless of whose fault it is, assist me and don't be arrogant and rude. Terrible customer service!!! Unbelievably rude and unhelpful!!!