Job Description - Canada
Title: Box Office Supervisor - Contract
Location: Various - Venues across Ontario
# of Direct Reports: 0
Job Type: Exempt
Job Code: 000000

Company Overview:
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms.

Summary:
Ticketmaster Canada is the official ticketing provider for the TO2015 Pan Am and Parapan Am Games. This will be the largest sporting event Canada has ever held. Combined, the games are scheduled to take place from July 10th until August 16th of 2015. Ticketmaster Canada is seeking the right individual(s) to fill the position(s) of Box Office Supervisor with a flexible working environment that includes but is not limited to training at Ticketmaster Canada's head office based out of Toronto, ON, the selected Pan Am Opening and Closing Ceremonies Venue and Pan Am Park based out of the Canadian National Exhibition grounds. Wage is commensurate with experience. This is a contract position. The contract will begin on Monday May 04, 2015 and will last for 8 to 10 weeks.

**Please be advised all job applicants to whom an offer of employment has been made must pass a background check screening as a condition of employment.**

Essential Duties & Responsibilities:

• Supervise multiple aspects of the daily Box Office operations that include but are not limited to scheduling, training and managing of staff
• Understanding the Ticketmaster selling platform(s)
• Implementation of Box Office policies and procedures
• Implementation of TO2015 policies and procedures
• Maintain a positive and proactive approach to ticketing activities with a strong commitment to superior customer service
• Assisting Ticket Sellers with balancing and helping to figure out any variances in income and/or cash.
• Monitoring staff performance to ensure high levels of customer service are being maintained
• Dealing with and resolving customer service issues relating to Box Office operations
• Overseeing daily and event scheduling
• Ticket processing and in-person ticket sales
• Other duties, as assigned

Skills & Qualities Desired:

• Dedicated and trustworthy
• Good organization skills
• Strong communicator
• Previous experience in customer service and/or dealing with the public
• Prior knowledge and usage of any ticketing system and dealing with event ticketing
• Any knowledge of the Pan Am/Parapan Am Games
• Must be available weekends, evenings and holidays
• Spanish is highly desirable, as well as other languages
• Any type of Post-Secondary Degree or Diploma
• A Positive, Polite and Professional attitude

Education & Knowledge Desired:

• Experience dealing with customer service issues required
• Any type of Post-Secondary Degree or Diploma

Physical Requirements/Work Environment
Spending significant time standing, walking, kneeling and/or crawling; occasional pushing, pulling, lifting and/or carrying up to 27 pounds regularly; exposed to typical interior office environment conditions and noise levels; able to adjust to outdoor working conditions.

Employment Equity:
Live Nation strongly supports equal employment opportunity for all applicants.

Hiring Practices:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Interested persons should summit a cover letter and resume in confidence to:

Please note, if you're looking to apply to a specific area or venue please indicate that in your subject line or in your cover letter. In addition, applications will only be accepted until Monday January 12th, 2015.

Email: resume.toronto2015@ticketmaster.ca
Subject Line: Box Office Supervisor_TO2015

We thank all applicants for their interest, only those selected for an interview will be contacted.