Cancelled/Postponed Events
Occasionally, events are cancelled or postponed by the promoter, team, band or venue. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online or contact us. If you purchase a ticket through Ticketmaster.com, Ticketmaster.ca or Ticketmaster's Order By Phone, and a refund is issued, then Ticketmaster will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket, and the holder of the ticket will not be able to physically present it for a refund. If a ticket is purchased through a Ticketmaster Retail Outlet and a refund is to be issued, then you may only be able to receive the refund by presenting the ticket yourself to the Retail Outlet where it was purchased. If you purchased your tickets at a Retail Outlet, please allow five business days from the date your event was cancelled before returning to the location to obtain a refund.
Ticketmaster typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. Ticketmaster is not obligated to issue a refund except to the extent that the promoter, team or venue responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the ticket funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.
If Ticketmaster issues a refund, it will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and the convenience fee. If the event was scheduled to occur in Canada, then the order processing fee will also be refunded (but not for events that were scheduled to occur in the United States). In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Ticketmaster will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
If an event is cancelled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.
Please make sure to include/provide your account number so we can expedite your refund if applicable.
Ticketmaster typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. Ticketmaster is not obligated to issue a refund except to the extent that the promoter, team or venue responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the ticket funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.
If Ticketmaster issues a refund, it will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and the convenience fee. If the event was scheduled to occur in Canada, then the order processing fee will also be refunded (but not for events that were scheduled to occur in the United States). In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Ticketmaster will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
If an event is cancelled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.
Please make sure to include/provide your account number so we can expedite your refund if applicable.