Purchase Policy
Our goal at Ticketmaster is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on Ticketmaster.com and Ticketmaster.ca. If you have any questions about the information below, please contact us. This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.
Currency
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.
Payment Methods
Ticketmaster.ca accepts several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, Ticketmaster.com accepts American Express, Visa, MasterCard, Discover, Diner's Club, and Ticketmaster gift cards for qualifying events. If the event for which you are buying tickets is located in Canada, Ticketmaster.ca accepts American Express, Visa, MasterCard, Sears MasterCard Canada, Sears Canada and Ticketmaster gift cards for qualifying events.
Who You Are Buying From
Ticketmaster acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artists' representatives and fan clubs, promoters and leagues ("Event Providers"). When you purchase a ticket for an event that is located in the United States, then Ticketmaster L.L.C. will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from the United States, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in. When you purchase a ticket for an event that is located in Canada, then Ticketmaster Canada will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from Canada, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in.
If you purchase a ticket through TicketExchange, you will either be purchasing that ticket from (1) a reseller who is not an Event Provider; (2) Ticketmaster; or (3) the Event Provider. If you purchase a ticket through Ticketmaster's "Official Platinum Seats" platform, you will generally be purchasing that ticket from the Event Provider, except in very limited circumstances when you will be purchasing the ticket from Ticketmaster. Unless the ticket is being sold by Ticketmaster through Official Platinum Seats or TicketExchange, Ticketmaster generally is just a service provider with respect to the sale.
Pricing and Availability
Ticketmaster sells tickets on behalf of promoters, teams, bands and venues, which means Ticketmaster does not set the ticket prices or determine seating locations, except under limited circumstances through Official Platinum Seats. Tickets are generally sold through several distribution points, including online, Phone Centres, Retail Locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Ticketmaster does not control this inventory or its availability. Check out our FAQs section for more information on ticket availability. Similarly, Ticketmaster facilitates ticket resale transactions on TicketExchange, but does not set the ticket prices or determine seating locations of tickets sold on TicketExchange. Please be aware that tickets are often sold through TicketExchange at prices that are higher than their original prices. In some cases, Ticketmaster or other distribution channels may receive additional, subsequent allocations of tickets for distribution, which may arguably be of similar or higher desirability than those sold on TicketExchange, or may be offered for sale at lower prices than prices charged on TicketExchange.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Ticketmaster Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketmaster will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees
Tickets purchased on Ticketmaster.com and Ticketmaster.ca are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed.
Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on Ticketmaster.com or Ticketmaster.ca, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Cancelled and Postponed Events
Please see Cancelled/Postponed Events for our postponed and cancelled events policies, which are hereby incorporated into this purchase policy.
Opening Acts
Opening acts or guests may sometimes tour with headlining performers. Ticketmaster is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.
Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theatres, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Ticketmaster to seek a refund or exchange from Ticketmaster when Ticketmaster is prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and Ticketmaster may, in its sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
Special Provisions Applying to TicketExchange
The following applies only to tickets to Illinois events that are purchased through TicketExchange: If you purchase tickets through TicketExchange to an event located in Illinois, you will receive a refund of the amount you paid for that resold ticket if: (a) the ticketed event is cancelled (in which case you will not receive a refund of any delivery fees), (b) that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or that the ticket has been cancelled by the issuer due to non-payment, unless the ticket is cancelled due to an act or omission by you, (c) that ticket fails to conform to its description on this web site, or (d) you failed to receive that ticket.
The following applies only to tickets to New York State events that are purchased through TicketExchange: If you purchase a ticket through TicketExchange to an event located in the State of New York, Ticketmaster will provide to you a full refund of that amount you paid for that resold ticket if: (a) the ticketed event is cancelled, provided that if the ticketed event is cancelled then the order processing and delivery fees will not be refunded; (b) that ticket does not grant you admission to the ticketed event, unless the ticket is cancelled due to an act or omission by you; or (c) that ticket fails to conform to its description on TicketExchange unless you have pre-approved a substitution of tickets.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Ticketmaster customer service will attempt to contact you, using the information provided at the time of purchase. If Ticketmaster is unable to reach you after its initial attempt, Ticketmaster may cancel your order and may sell your tickets to another customer without further notice.
Delivery Options
Please see Delivery Methods for our ticket delivery policies, which are hereby incorporated into this purchase policy.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Ticketmaster will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Ticketmaster operated system.
Multiple Browser Windows
When ordering tickets online with Ticketmaster, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability
Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask an usher for directions to a medical station. You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance, and you waive any claims for personal injury or death against Ticketmaster on behalf of yourself and any accompanying minor.
License; Ejection and Cancellation; No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Ticketmaster and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of Ticketmaster's trademarks and other intellectual property is subject to Ticketmaster's consent.
Currency
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.
Payment Methods
Ticketmaster.ca accepts several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, Ticketmaster.com accepts American Express, Visa, MasterCard, Discover, Diner's Club, and Ticketmaster gift cards for qualifying events. If the event for which you are buying tickets is located in Canada, Ticketmaster.ca accepts American Express, Visa, MasterCard, Sears MasterCard Canada, Sears Canada and Ticketmaster gift cards for qualifying events.
Who You Are Buying From
Ticketmaster acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artists' representatives and fan clubs, promoters and leagues ("Event Providers"). When you purchase a ticket for an event that is located in the United States, then Ticketmaster L.L.C. will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from the United States, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in. When you purchase a ticket for an event that is located in Canada, then Ticketmaster Canada will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from Canada, regardless of whether you are making your purchase on Ticketmaster.com or Ticketmaster.ca and regardless of what country you live in.
If you purchase a ticket through TicketExchange, you will either be purchasing that ticket from (1) a reseller who is not an Event Provider; (2) Ticketmaster; or (3) the Event Provider. If you purchase a ticket through Ticketmaster's "Official Platinum Seats" platform, you will generally be purchasing that ticket from the Event Provider, except in very limited circumstances when you will be purchasing the ticket from Ticketmaster. Unless the ticket is being sold by Ticketmaster through Official Platinum Seats or TicketExchange, Ticketmaster generally is just a service provider with respect to the sale.
Pricing and Availability
Ticketmaster sells tickets on behalf of promoters, teams, bands and venues, which means Ticketmaster does not set the ticket prices or determine seating locations, except under limited circumstances through Official Platinum Seats. Tickets are generally sold through several distribution points, including online, Phone Centres, Retail Locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Ticketmaster does not control this inventory or its availability. Check out our FAQs section for more information on ticket availability. Similarly, Ticketmaster facilitates ticket resale transactions on TicketExchange, but does not set the ticket prices or determine seating locations of tickets sold on TicketExchange. Please be aware that tickets are often sold through TicketExchange at prices that are higher than their original prices. In some cases, Ticketmaster or other distribution channels may receive additional, subsequent allocations of tickets for distribution, which may arguably be of similar or higher desirability than those sold on TicketExchange, or may be offered for sale at lower prices than prices charged on TicketExchange.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Ticketmaster Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketmaster will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees
Tickets purchased on Ticketmaster.com and Ticketmaster.ca are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed.
Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on Ticketmaster.com or Ticketmaster.ca, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Cancelled and Postponed Events
Please see Cancelled/Postponed Events for our postponed and cancelled events policies, which are hereby incorporated into this purchase policy.
Opening Acts
Opening acts or guests may sometimes tour with headlining performers. Ticketmaster is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.
Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theatres, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Ticketmaster to seek a refund or exchange from Ticketmaster when Ticketmaster is prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and Ticketmaster may, in its sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
Special Provisions Applying to TicketExchange
The following applies only to tickets to Illinois events that are purchased through TicketExchange: If you purchase tickets through TicketExchange to an event located in Illinois, you will receive a refund of the amount you paid for that resold ticket if: (a) the ticketed event is cancelled (in which case you will not receive a refund of any delivery fees), (b) that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or that the ticket has been cancelled by the issuer due to non-payment, unless the ticket is cancelled due to an act or omission by you, (c) that ticket fails to conform to its description on this web site, or (d) you failed to receive that ticket.
The following applies only to tickets to New York State events that are purchased through TicketExchange: If you purchase a ticket through TicketExchange to an event located in the State of New York, Ticketmaster will provide to you a full refund of that amount you paid for that resold ticket if: (a) the ticketed event is cancelled, provided that if the ticketed event is cancelled then the order processing and delivery fees will not be refunded; (b) that ticket does not grant you admission to the ticketed event, unless the ticket is cancelled due to an act or omission by you; or (c) that ticket fails to conform to its description on TicketExchange unless you have pre-approved a substitution of tickets.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Ticketmaster customer service will attempt to contact you, using the information provided at the time of purchase. If Ticketmaster is unable to reach you after its initial attempt, Ticketmaster may cancel your order and may sell your tickets to another customer without further notice.
Delivery Options
Please see Delivery Methods for our ticket delivery policies, which are hereby incorporated into this purchase policy.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Ticketmaster will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Ticketmaster operated system.
Multiple Browser Windows
When ordering tickets online with Ticketmaster, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability
Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask an usher for directions to a medical station. You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance, and you waive any claims for personal injury or death against Ticketmaster on behalf of yourself and any accompanying minor.
License; Ejection and Cancellation; No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Ticketmaster and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of Ticketmaster's trademarks and other intellectual property is subject to Ticketmaster's consent.
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