You bought tickets, but stuff happens. Don't worry, we're here to help.
Cancelled and Rescheduled Events
In either case, we'll alert you ASAP.
Cancelled Events - You'll get an automatic refund for tickets bought online or by phone using your purchase payment method. If you bought your tickets at a retail location, please return them at the same location for a refund. (We refund all fees except courier, and fees on certain Major League Baseball purchases.)
Rescheduled Events - We'll contact you with the new date and time. Can't make the new date? Refunds are up to the artist, team, venue or promoter but we will do everything we can to help. Please contact us for more information or to request a refund if you cannot attend the rescheduled event.
If your tickets are lost, stolen, damaged, or destroyed, please contact us. Our fan support team is happy to help.
For damaged or destroyed Print-at-Home tickets, just print again from the link in your confirmation email or your My Ticketmaster account.
Refunds and Exchanges
All tickets for events at participating venues are fully refundable for 72 hours after purchase, or when you buy tickets from us of equal or higher price, up until one week before the event. See the full Ticketmaster Fan Guarantee for details and exceptions.
The standard policy for other venues and many artists, teams, etc. is No Refunds or Exchanges. But if something comes up closer to the event and you can't make it, we'll do everything we can to help. Just contact us!