Skip to main content

TicketExchange FAQ's

TicketExchange

Selling FAQ

What is TicketExchange and how does it work?

TicketExchange is Ticketmaster's online service that enables safe and secure fan-to-fan transactions. Sellers are guaranteed payment for tickets sold, without having to collect payment or deliver the tickets to the buyer.

How do I create a Seller Profile?

Creating a Seller Profile is easy! Start by registering at Ticketmaster.ca - you'll need an email address and your chequing account information. Then, just follow the simple instructions on how to complete your Seller Profile.

Why can't I sell tickets for certain events?

Currently, not all event tickets are able to be bought or sold via TicketExchange. Be sure to check back often as new events are continually being added.

Can I post Credit Card Entry tickets for sale on TicketExchange even though they are non-transferable?

Yes. If TicketExchange is available for an event that sells Credit Card Entry tickets, you can post Credit Card Entry tickets for sale.

Please note you cannot pre-determine a buyer for your Credit Card Entry tickets or assign a new name or owner to your Credit Card Entry tickets once you have purchased them. You can only give up/change ownership of your Credit Card Entry tickets by selling them to an anonymous buyer via TicketExchange.

Why do you need my credit card and chequing account information?

Your chequing account information enables us to directly deposit your proceeds after your tickets are sold and turned in. Additionally, if the event for which you sell a ticket becomes cancelled, then your credit card, and possibly your chequing account, may be charged or debited by Ticketmaster to collect reimbursement from you of your sale's proceeds. We require your credit card and chequing account information to reduce the risk of fraud on TicketExchange.

What fees are associated with selling tickets?

If your ticket(s) sell, you will receive as your proceeds an amount that equals the posting price you designate minus a seller fee which we will deduct. That seller fee will be displayed to you during the ticket posting process.

How will I know if my tickets were sold?

If your tickets are sold, we will automatically notify you via email. To check on the status of your posted tickets, just log into My Ticketmaster.

What happens if my tickets are not sold?

If your tickets don't sell, they are still valid for use at the event. If you decide to attend the event, you can remove the posting and your tickets will still be valid for your use.

I have two seats next to each other for the same show, but they're not the same price. Can I post these together?

All tickets bundled in a single posting must have the same Original Purchase price. Tickets that have different Original Prices must be posted separately.

How do I View/Cancel Active Postings?

To view active postings that have not been sold, go to My Ticketmaster, click on the 'Tickets On Sale' link, locate the posting you wish to view, and click the 'View' link. All active postings will be displayed and available for editing. To cancel a posting, go to My Ticketmaster, click on the 'Tickets On Sale' link, locate the posting you wish to remove, click the 'View' link, and then click the 'Cancel This Posting' link.

Can I change the posting price or expiration date of my posted tickets?

Currently, you may change your posting price or expiration date by simply removing your posting and creating a new one.

How do I View/Edit/Remove profile information?

To edit your chequing account information, go to My Ticketmaster and click 'Edit Chequing Account.' From here, you can edit or delete your chequing account information. If you remove your information, you will need to re-enter your information before you can post tickets for sale. Please note that you will not be able to delete your information while your account is pending verification.

How do I get paid?

If your tickets are purchased through TicketExchange, you must send us your original tickets along with a completed Remittance Form and participate in the chequing account verification process. Once we receive and verify your tickets and Remittance Form and verify your chequing account information, your payment will be deposited directly into the chequing account you specified during your Seller Profile setup.

If the tickets you sold through TicketExchange are Credit Card Entry tickets, simply send us a completed Remittance Form and participate in the checking account verification process. No tickets need to be sent to us.

Why do I need to verify my chequing account?

Your chequing account information is required to create your seller profile. Proceeds from your ticket sales will be deposited directly into this chequing account. For our security and yours, we must ensure that we have the correct information by verifying the chequing account stored on your seller profile. We may also use this account to collect payment if the event for which you sell a ticket is cancelled. To learn more, please read the TicketExchange Selling Policy.

How long does it take to receive payment for my tickets?

Once your chequing account has been verified and we receive your tickets and Remittance Form, it may take approximately five business days to process and deposit payment into your account. If your account is not verified, the process may take longer. Log in to My Ticketmaster to check your payment status.

Why do I need to turn in my tickets?

Ticketmaster requires that you turn in your original tickets and completed Remittance Form in order to verify that tickets sold on TicketExchange are authentic and were in your possession. This helps to ensure that TicketExchange is a safe place to purchase tickets. We will begin to process your payment as soon as we receive and verify your original tickets and the completed Remittance Form. For Print-at-Home tickets, please mail or fax the original printout or a photocopy. Detailed instructions are supplied on the Remittance Form. For Credit Card Entry tickets, no tickets need to be sent in.

Please note that viewing the Remittance Form requires Adobe Acrobat.

Do I need to turn in tickets if I've sold Credit Card Entry tickets?

No. If the tickets you sold through TicketExchange are Credit Card Entry tickets, simply send us a completed Remittance Form and participate in the checking account verification process. No tickets need to be sent to us.

I accidentally deleted the email with the Remittance Form. What do I do now?

If you need another copy of the Remittance Form for any reason, you can get one by logging into My Ticketmaster. Click on "Sold Tickets" to find the tickets you want to turn in. Click on the "View" to see the details. If we have not received your Remittance Form, you will see a link to download a new one. Send in your original tickets along with the completed Remittance Form to the address provided on the form.

Remember, you must send a completed and signed Remittance Form along with your original tickets in order to receive payment for your ticket sale! For Credit Card Entry tickets, simply send a completed and signed Remittance Form.

What if I lose a ticket and can't turn it in?

For a lost, stolen or misplaced ticket, please contact customer service.

What happens if an event is cancelled, postponed or rescheduled?

If an event for which you have posted a ticket becomes cancelled, postponed or rescheduled before you sell it through TicketExchange, we will notify you via email and remove your posting. Until a posted ticket is sold, the purchase policies for cancelled, postponed or rescheduled events applicable to the last purchase of the ticket through a Ticketmaster ticketing system (e.g., Ticketmaster.ca, the TicketExchange section of Ticketmaster.ca, Ticketmaster's phone centers, a venue box office or a Ticketmaster retail outlet) (the "Purchase Policy Cancellation Policies") will continue to apply to that ticket.

If you sell a ticket, then once you sell it, the Purchase Policy Cancellation Policies will no longer apply to that ticket and you or anyone else who previously held that ticket. If the event is later postponed, rescheduled or cancelled, you will still be required to turn in your original ticket and Remittance Form. If the event is postponed or rescheduled, you will receive your proceeds from your sale. However, if the event is cancelled, then, instead of being entitled to receive your proceeds, you will only be entitled to receive the same amount of money you would have been entitled to receive (if any) under the Purchase Policy Cancellation Policies as if the Purchase Policy Cancellation Policies applied to you and your ticket.

If we pay you your proceeds in connection with a cancelled event, then we will have the right to recoup from your proceeds the difference between your proceeds and the amount that you would have been entitled to receive under the Purchase Policy Cancellation Policies. We may recoup this amount by charging your credit card, and if we are unable, for any reason, to charge and collect from your credit card this full amount, then we will have the right to withdraw any such uncollected amounts from your chequing account. We may also request payment from you without charging or debiting your credit card or chequing account.

What laws apply to the resale of tickets?

Some provinces, cities and counties regulate the reselling of tickets to entertainment and sporting events, including limits on the resale price. TicketExchange software is designed to aid compliance with individual resale laws.

TicketExchange may also publicly exhibit, or otherwise make available, some of the information you provide, sometimes in order to comply with ticket resale laws. Furthermore, we will make all of your information available to law enforcement agencies upon request. While Ticketmaster does its best to ensure legal compliance with applicable state laws, ultimately, complying with resale laws is the responsibility of the ticket seller.

What are the policies and other legal terms applicable to posting and selling tickets?

The policies and other legal terms applicable to posting and selling tickets can be found in the TicketExchange Selling Policy and the Ticketmaster Terms of Use. Also, the Privacy Policy governs the use and disclosure of information related to TicketExchange transactions.

Why can't I resell the same ticket an unlimited number of times?

We limit the number of times that the same ticket can be resold on TicketExchange. These limits help us provide a safe and reliable purchase environment.

If I am a season ticket holder, can I post my tickets on TicketExchange?

Depending on the team for which you hold season tickets, you may be able to post your season tickets for sale on that team's Sports TicketExchange site. In some cases, the team has rules governing who can post tickets. To find out whether your team participates in the Sports TicketExchange and if you are allowed to post your tickets for sale, please visit http://teamexchange.ticketmaster.com.

I don't see my question answered here.

If you don't see your question, please contact our customer service.

By continuing past this page, you agree to our terms of use.
International: PARTNERS:
 

© 1999-2014 Ticketmaster. All rights reserved.

TRUSTe Certified Privacy