Download an Actual Sample Ticket Requires Adobe Acrobat Reader

TicketFast® is the most convenient way of receiving your tickets. For online orders: We'll email you a link to your ticket(s). To pick them up, simply log in to Ticketmaster.ca and click the View & Print Tickets button on the Order Detail page to print your tickets. Not only will you get your tickets right away, but you can print them out anytime before the event.

Skip will call lines!
No more waiting for mail delivery or in will call lines for tickets. Get to the venue, present your TicketFast® ticket and enjoy the show.

If the event is in Canada:
TicketFast® is available for U.S., Canadian and international billing addresses.

If the event is in the United States:
TicketFast® is available for billing addresses in the U.S. only.

Questions & Answers

• How does TicketFast® work?
• Are there benefits to choosing TicketFast®?
• Which email from Ticketmaster contains my TicketFast® tickets?
• Do I need any special hardware or software to use TicketFast®?
• Will this ticket be accepted for the event?
• What if I print more than one copy of my ticket or a photocopy of my ticket is made?
• Why isn't TicketFast® available for all events?
• What if I cannot print my tickets?
• What if I get disconnected or experience other problems while trying to get my tickets?
• What if I did not receive my confirmation email?
• What if my tickets are stolen?
• What if the background for my tickets print but not the ticket information (i.e: event, row, seat)?
• I use Outlook Express and I get a message that states: OE removed access to the following unsafe attachments in your mail: 1-23456/VAN.pdf. How do I open it?
• Is TicketFast® only available for online orders?
• If I order multiple tickets to the same event, how many emails will I get?
• If I order multiple tickets for multiple events, how many emails will I get?
• If I purchase parking together with my tickets, how many emails will I get?

Ticket being scanned at an event.

Q. How does TicketFast® work?
A. It's fast, simple and convenient! Here's how it works:

1. Select
   Choose TicketFast® as your delivery method.
2. Buy
   Purchase your ticket(s).
3. Print
   For online orders: We'll email you a link to your ticket(s). To pick them up, simply log in to Ticketmaster.ca and click the View & Print Tickets button on the Order Detail page to print your tickets. All you need is Adobe Acrobat Reader 5.0 or higher.
   (If you don't have it download it for free.)
   For phone orders: Tickets will be emailed to you as an attached PDF. Save the attachment
   onto your computer. You now have your ticket stored. Print them at your convenience. All you
   need is Adobe Acrobat Reader 5.0 or higher.
   (If you don't have it download it for free.)
4. Enjoy
   At the venue, your tickets will be scanned at the gate for entry intothe event. Enjoy!

Q. Are there benefits to choosing TicketFast®?
A. Yes! Convenience.

1. You get your tickets right away, without waiting in will call lines or for mail delivery.
2. You print them out anytime. No more worrying about misplacing your tickets!
3. You can forward them to others attending the event so they can print their own tickets and meet you at your seats.

Q. Which email from Ticketmaster contains my TicketFast® tickets?
A. For online orders: You will receive one confirmation email with a link to pick up your tickets.
Your TicketFast® tickets are available for web pickup by logging into Ticketmaster.ca.
For phone orders: When you select TicketFast® as your delivery method during purchase, you'll get two emails. The first is your order confirmation email. This email only confirms your order and may not be used for entry into the event. Shortly after, you'll get another email containing your TicketFast® ticket(s) as a PDF attachment. You must open the attachment and print out the ticket(s) for entry into the event.


Q. Do I need any special hardware or software to use TicketFast®?
A. You probably already have everything you need. All you need are:

1. Printer - Any ink-jet or laser printer (color or black & white) with a resolution of 300 dpi or more is able to print TicketFast® tickets. Use 8.5" x 11" size plain white paper for best results. (If you're unsure of your printer's resolution/dpi, check the printer manual.).
2. Adobe Acrobat Reader 5.0 or higher. If you do not have it, download it now for free.

Q. Will this ticket be accepted for entry into the event?
A. Yes!
The ticket that is printed through your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash, and protect it just like you would any other ticket! Click here to see what your printed TicketFast® ticket should look like.


Q. What if I print more than one copy of my ticket or a photocopy is made?
A. Only the first scan of the barcode on your ticket will be allowed entry.
Make sure you keep the printed ticket in a safe place like you would cash, and protect it just like you would any other ticket! If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned. If there is a dispute, the purchaser's name and the last four-digits of the credit card used to make the purchase is on each ticket.


Q. Why isn't TicketFast® available for all events?
A. Only venues with the appropriate scanning equipment can offer TicketFast®.
We are working on increasing venue and event participation, and availability is increasing every day.


Q. What if I cannot print my tickets?
A. Check to make sure you have Adobe Acrobat Reader 5.0 (Free) or higher.

• Make sure your printer is on and the cables are connected to your computer.
• Make sure your computer has enough memory available; try closing any unnecessary programs.
• Still unable to print? Contact us for help.

Q. What if I get disconnected or experience other problems?
A. Choose one that applies to you:

I still haven't received my tickets yet.

• Go to your Ticketmaster Account and check your order.
• If your order is not on file, contact us for help.

Q. What if I did not receive my confirmation email?
A. If you did not receive your confirmation email, please contact us so we can help you with your order.
For online orders: While your confirmation email contains the link to pick up your tickets, you can also pick up your tickets by simply logging into your Ticketmaster.ca account.


Q. What if my tickets are stolen?
A. Contact us and we will help you with your order.


Q. What if the background for my tickets prints, but not the ticket information (i.e. event, seats)?
A. Try this:

• Open the .pdf file in Adobe Acrobat Reader.
• Select "File," then "Print" from the top menu.
• In the printer window, check the box that states "Print As Image," then click "Okay."
  
  
  
  
• Still unable to print? Contact us for help.

Q. I use Outlook Express and I get a message that states: OE removed access to the following unsafe attachments in your mail: 1-23456/LA1.pdf. How do I open it?
A. Alter your security settings. The following instructions are for Outlook Express.

• In Outlook Express, choose "Tools" then select "Options" and click on the "Security tab."
• In the "Options" window, look for a statement that reads "Do not allow attachments to be saved or opened that could potentially be a virus," uncheck this option and click "Apply."
  
  
  *Wording and placement may vary depending on your operating system.
  
  
• Go back to your email and you will now be able to open the attachment.
• If you want to keep this security option on for future emails, simply re-check the option after you have printed the tickets.
• Still unable to print? Contact us for help.

Q. Is TicketFast® only available for online orders?
A. If available for the event, you can select TicketFast® for online as well as phone orders.
If you have other questions, please visit our Help Guide for more information.


Q. If I order multiple tickets to the same event, how many emails will I get?
A. For online orders: You will receive one confirmation email with a link to pick up your tickets. Simply log in to Ticketmaster.ca and click the View & Print tickets button. All tickets will be contained in the same PDF file with one ticket per page.
For phone orders: You will receive one confirmation email plus one email with a PDF attachment containing all tickets purchased for that order. The PDF file will have multiple pages with one ticket per page. Please note that if you place an additional order for more tickets to the same event, you will receive another set of emails.


Q. If I order multiple tickets for multiple events, how many emails will I get?
A. For online orders: You will receive one confirmation email with a link to pick up your tickets. Simply log in to Ticketmaster.ca and click the View & Print tickets button. Each event will have its own View & Print tickets button.
For phone orders: You will receive one confirmation email plus one email with a PDF attachment for each event. For example, if you purchase one Portland Trail Blazers vs. Charlotte Bobcats game and one Portland Trail Blazers vs. Boston Celtics game within the same order, you will receive one confirmation email, an email with one PDF attachment for the Portland Trail Blazer vs. Charlotte Bobcats game and another email with another PDF attachment for the Portland Trail Blazers vs. Boston Celtics game, for a total of three emails.


Q. If I purchase parking together with my tickets, how many emails will I get?
A. For online orders: You will receive one confirmation email with a link to pick up your tickets. Simply log in to Ticketmaster.ca and click the View & Print tickets button. There will be two View & Print tickets buttons--one for the game and one for your parking.
For phone orders: You will receive three emails: one confirmation email, one email with a PDF attachment containing tickets to the event, and an additional email with a PDF attachment for your parking. Your tickets and parking will not be contained in the same PDF attachment.

• Help