Ticketmaster Fan Guarantee
We sell only 100% official tickets. Our tickets come straight from the artists, teams, and venues so they always get you in, at authorized prices.
We take your privacy seriously. Rest assured that your purchases and personal info are kept safe and secure.
We make sure you get your tickets in time for the event. You can even get most tickets instantly when you print at home.
We give you three days to change your mind. All tickets for participating venues and teams are fully refundable for 72 hours after purchase, up until one week before the event.*
We'll exchange your tickets if you find better ones. Get a refund on your original purchase when you buy new tickets from us of equal or higher price for participating venues and teams, up until one week before the event.*
We'll refund your money if an event is cancelled. Get automatic refunds for cancelled events - and upon request if an event is rescheduled and you can't make it.**
We're here for you when you need us. Contact us anytime with questions or problems, our fan support team is here to ensure you have an incredible experience.
We let you know exactly where you're buying tickets. You'll always be informed if we send you to a partner site for more ticket buying options.
*Certain exceptions apply.
**We refund all fees except courier, and fees on certain Major League Baseball purchases. For ticket insurance refunds, please contact insurance provider.