Main Floor Box Office at Portage and Donald Monday to Friday: 10:00am to 5:00pm Saturday: 10:00am - 2:00pm Box Office is also open 2 hours prior to all events and remains open until 1 hour after event start time.
VISA, MasterCard, American Express, Cash, Debit, TM Gift Cards
Located at all Box Office windows. Customers must present the actual credit card used to place the order and photo ID. Only the owner of the credit card may pick up the tickets. Note that some orders cannot be picked up until the night of the show. Paperless tickets do not need to be picked up in advance, simply proceed to the gate if you have paperless tickets (see General Rules).
Parking is available at a wide variety of surface lots and parkades in the area, generally priced between $7 and $15 per car. See bellmtsplace.ca for additional information.
There are a number of accessible platforms that can be purchased by patrons who require limited mobility access. Note that row 16 in the lower bowl has no stairs and may be a suitable option for some patrons. The best drop off point for wheelchairs is the loading zone on Donald between Portage and Graham.
No professional cameras are allowed. No outside food or drink is allowed in the building. All patrons are subject to a search before entering. Paperless tickets require the purchaser to bring the actual credit card used and all members of the group in order to enter. There are access restrictions on concourse access based on your section and seat. Customers with lower bowl tickets are not allowed to access the upper bowl, and customers with upper bowl tickets do not have access to the lower concourse.
Each event has specific rules; some events may require all patrons to have a ticket and others may allow free admission for 24 months and under. Please contact Ticketmaster for details regarding any specific event.