OK the game, game play and teams were OUTSTANDING! For that part there was great value for money. The facility has loads of areas they need to improve. Given the money they just spent, they still have a long way to go. I know they were rushed to get it completed for game play, but we are a month in now...
1. The concessions are very temporary right now. I get it, they rushed to get the playing areas finished. They would do just fine, but why no debit? There is no conceivable reason for this. Portable terminals are everywhere, get some.
2. OK so you failed to install debit, fine then make the bank machines free. I should not have to pay $2.50 plus my bank to get money out because you can't figure this out.
3. The food was sub par. I paid $19 for 2 - 500 ml pop bottles and 2 hot dogs. Now to be clear we are not talking stadium dogs here, just normal run of the mill hot dogs. It might have cost them $2 for both of those dogs. Zero value for money.
4. The seats, man alive they were torturous. I went with my son and father in law. I'm 6'2" 270, my son 6'0" 190. I could not sit in the seat without my arm around my son. This is inexcusable. Take out 1-2 seats per row and make it tolerable. The week before I was in the Bell Centre in Montreal and had zero issues sitting in the nose bleeds with 4 buddies.
5. Parking. There is little. More needs to be done to address this on site. Yes I get it there are shuttle buses, but not everyone can use those.
6. The sound system needs some serious tuning. We could barely heard and or understand the announcements. As an example, when they were giving the "smoke free building" announcement my son could have swore they said you are free to smoke in the building.