Reopening Safely: A Guide for Fans

Live events may look a little different than what we’re used to, but we truly believe that the electric feeling of excitement and connection will always remain. We put this page together to let you know what to expect as we work closely with venues everywhere to help make it a safer experience for all.

Pictured: Mad Langer

Our Refund Policy

If an event is canceled, you'll get a refund. We're also working with event organizers to help make sure you have options if an event is postponed or rescheduled.

Ticket Flexibility

When things change, we've got you covered.

We’re focused on providing peace of mind through flexible ticketing options, so you can adapt to plans or circumstances changing in real time.

  • Resale Options

    If plans change, you can easily sell your tickets via our secure resale marketplace to most events with access to millions of other fans.

  • Ticket Insurance

    In case you can't make an event, Allianz Ticket Insurance offers an added layer of protection. Learn more.

Fan & Venue Safety

Let's help keep each other safe.

We’re encouraging venues everywhere to adopt social distancing and sanitization measures to help keep fans and staff as safe as possible. As venues start opening up again, an event's status may change due to developing safety policies, but we'll keep you posted if that's the case.

Please Note: Each venue determines their own guidelines according to local safety regulations, so be sure to check the venue site for more detailed info before going to an event.

  • Contactless Entry

    Your phone is your ticket, so it never has to change hands when you enter a venue or transfer tickets, helping maintain social distancing from the start.

  • Socially Distanced Seating

    We've rolled out a variety of features to help venues moderate capacity, including socially distanced seating maps and grouped ticketing packages.

Potential Safety Measures

Here are some of the safety precautions venues are taking, which you may encounter when attending an event.

  • Mask Required

    The venue is requiring fans to wear a mask during the event in public areas (specifics will vary).

  • Clean Venue

    Indicates a comprehensive venue safety plan, where steps to sanitize surfaces throughout have been taken before, during and after the event.

  • Social Distancing

    From grouped seating to in-venue boundaries, the recommended six feet of distance will be reinforced throughout the experience for a safe distanced event.

  • Temperature Checks

    Fans will be asked to submit to contactless temperature checks before entering the venue.

  • Timed Entry

    In order to promote social distancing and reduce exposure, fans will enter the venue at designated entry times.

  • Drive-In Only

    The event will take place as a drive-in experience and fans will be asked to stay inside or close to their vehicle throughout the event.

  • Hand Sanitizer Stations

    Fans can access various hand sanitizing stations that will be located throughout the venue.

Upcoming Events

Discover and shop for tickets to events as they go live.

From socially-distanced games to drive-in concerts, event organizers are finding creative ways to bring people back together again safely. Find the live events you missed the most, happening near you soon.

  • Artist & Event Alerts

    Favorite the artists and teams you wouldn’t miss for the world and get a heads up when tickets become available again at a venue near you.

Discover Events

  • Discover Concert Tickets
  • Discover Sport Tickets
  • Discover Theater Tickets


Answers to the most pressing fan questions.

  • What does it mean if an event is canceled?

    If an event is canceled, it means that there is no rescheduled date for your event. We will automatically refund your ticket order amount (except UPS fees) to the method of payment used for purchase in as soon as 30 days. In some cases, event organizers may also give you the option to choose a credit.

  • What does it mean if an event is postponed or rescheduled?

    If an event is rescheduled, your tickets are still valid for the new date and no further action is required. If you can’t make the new date, in many cases event organizers will provide you the option to request a refund, or they may be offering you the option to choose a refund or a credit. We will send you a notification email as soon as the event organizer updates the status of the event. The email will also specify the timeframe the event organizer is making refund and/or credit options available; either 30 days from when you received your notification email or up until two weeks prior to the rescheduled date.

  • Where can I find the status of my event and tickets?

    As soon as event organizers change the status of an event, we will send you an email notification. For the most up-to-date information regarding schedule changes and relevant credit and refund options, please sign into your account, then select your event. You can also find a comprehensive list of events with status and scheduling changes on our Event Status Update page. If you still have questions, please contact Fan Support for more information.

  • How long does it take to receive a refund?

    When your event is eligible for a refund, you’ll receive a notification email which will include a link to your Ticketmaster account where you can complete your refund request. For canceled events, your refund will be processed automatically in as soon as 30 days. For rescheduled and postponed events, check your account to initiate a request. Please Note: All requests are final and cannot be changed once initiated.

  • Where can I find the list of safety measures being implemented at the event?

    Each venue determines their own guidelines according to local safety regulations, so check the venue site for more detailed info before going to an event.

    Visit our blog for more info or to find answers for other commonly asked questions, visit our Help Center.

Visit our blog for more info or to find answers for other commonly asked questions, visit our help center.