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Find My Tickets

With so many options to get in to your next event, Ticketmaster makes it easy for you to find and manage all your tickets in one place.

Depending on the event and the ticket delivery selected at checkout, there may be a few options to access your tickets. To get started, you'll want to visit My Account and locate your order to see which delivery option was chosen. Need a tip for what to look for? Click here for a quick example.

Below, we've included a guide with more information and some tips when heading out to your next event.

A few things to note:

Fan-to-fan resale tickets may take up to 24 hours for your order to appear in your account.

If you don't see the order you're looking for, you may have used a different account to purchase tickets. You'll need to login to that Ticketmaster account to access your tickets. If the event happened more than 90 days ago, or if you purchased your tickets over the phone over 90 days ago, please Contact Us so we may assist.

Change Your Delivery Method

Delivery changes may be available for your event. However, delivery method changes may not be made for fan-to-fan resale tickets.


Electronic Tickets - This may also show as eTickets An electronic ticket (eTicket) can be a Mobile Entry, Print-at-Home, or Credit Card Entry ticket. Your tickets will be located in your account and will be available for you before the event. Visit My Account to locate your Electronic/eTicket type.
Mobile Entry (Go Mobile) Mobile Entry is the easiest and safest way to access tickets to your events. When your event is Mobile only, or you selected Mobile Entry at checkout - your mobile phone is your ticket. Your tickets will not be available for print or emailed to you.

Pro tip: add your ticket(s) to your phone's "wallet" and have a fully charged battery before you head out to your event.

Please note: Mobile Entry is not available for all events. Please refer to your ticket order in your account. Download our app to manage your tickets - all in one place! Available in the US and Canada only.
Print-at-Home To print your tickets, use the browser on your desktop, laptop or mobile device and login to your Ticketmaster account. Then, locate the order for your event and print your tickets. Please note: tickets may not be printed from our app.

For online orders: When your tickets are ready to print, click the "View Tickets" button on the Order Detail page of your account. See an example here.

For orders placed over the phone: Your tickets will be sent to the email used at the time of purchase as a PDF attachment.

When you select to Print-at-Home, make sure you have your tickets handy before you head out to your next event.
Credit Card Entry Your credit card is your ticket. Bring the same card used for purchase and your photo ID. They'll simply swipe your card at the door to get you in. These tickets are non-transferable and everyone in your group must enter together. When using Credit Card Entry, your tickets will not be emailed to you and will not be available for print.
Please note: the credit card used for entry MUST be the same one used to purchase your tickets.

Click here for more details on credit card entry.
Standard Mail Postal orders are prioritized by date of show. If your event takes place in the next two months, your tickets will be processed immediately and you should receive them within two or three weeks after placing the order. If your event is in more than two months, your tickets will be printed and sent in the month prior to the date of your show. Click here for more information.
If the event takes place in two days (48 hours) and you still have not received your tickets, please contact Fan Support.
Will Call Tickets held at Will Call can only be retrieved by the cardholder with the original credit card of purchase and a valid photo ID with signature such as a state ID, driver's license or passport.
Courier Get your tickets via UPS or Xpresspost, based on your shipping address and event location. Click here for more information.
UPS (U.S. Events only) Get UPS delivery information for events occurring in the United States.
* Check your event's shipping page for prices and availability.
Ticket Transfer If you receive your tickets through our "Ticket Transfer" feature, you'll receive an email with instructions to accept your tickets. From your desktop, laptop or mobile phone, click on the "Accept Tickets" button and login to your Ticketmaster account. Or, if you don't have a Ticketmaster account, you can create a new one to accept your tickets.

Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets.
We always suggest practicing safe ticket shopping and management. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. If the tickets were obtained fraudulently by the person transferring them, they may be canceled at any time.
Delivery Delay Some performers, teams, and venues release their tickets with a delivery delay. A delivery delay is used to prevent tickets from being accessed until we can confirm everyone has adhered to the event ticket limit and didn't use unfair ticket technology to buy in bulk. In other words, we want to make sure no one has ordered more than their fair share of tickets and the process is fair.

Delivery information is provided within your purchase confirmation email, on your order in My Account, or on the event page. If you haven't received your tickets two days (48 hours) before the event, please Contact Fan Support so we may assist.

Have additional questions? We're here to help - Contact Fan Support.

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