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Exchanges & Upgrades

Did you purchase tickets, and now see better seats available? We can help! If you see seats you prefer that are the same price or higher for your event, just give us a call at 1-855-985-HELP (4357) to exchange the ones you have. One exchange per person, per event. Note: Not all events allow exchanges and a per ticket exchange fee may apply.

A few things to note - we are unable to exchange tickets if any of the following applies:

  • Event is less than 24 hours away
  • Tickets are Resale tickets, VIP, Platinum, and other premium tickets
  • Tickets purchased with additional items or bundled products, such as merchandise
  • Tickets that are later discounted
  • Exchanges for tickets of lesser price are not allowed

If you cannot exchange your tickets, you may be able to sell them

Look for the SELL button located in your ticket order within your account to see if resale is available. Click here for more information on how to sell your tickets.

Have additional questions? Contact Fan Support

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