Most venues, which sell tickets via Ticketmaster, offer what is called a "Will Call" Box Office, through which you can pick your tickets up right at the event prior to the show. If you were able to choose Will Call for your tickets, then it is available for your event. Box office rules and hours vary. Some may not be open until an hour prior to event time, while others may be open during regular business hours every day. Some buildings advise patrons to arrive very early to pick up tickets to avoid long lines. In Canada, many venues will let you pick up your tickets before the day of the event--see below if you plan to pick up your tickets at will call in Canada before the day of the event. In the United States, most venues will not let you pick up your tickets from will call until the day of the event.
In order to pick up your tickets, you may be required to present:
- Your valid photo ID, driver's license or passport. A valid ID must be duly issued by a government agency and include a photo and a signature.
- The credit card you used to purchase the tickets.
- Your confirmation number.
The box office will not release tickets if the name on the ID and credit card does not match the name used to purchase the tickets from Ticketmaster or if the photo on the ID does not appear to be the photo of the person retrieving the tickets. To find out what other types of photo ID are acceptable at the venue's Will Call, please contact the venue directly.
If you decide to pick up your tickets at will call before the day of the event (and the venue allows you to do so), you may not be able to do so until more than 2 business days after you have ordered them. For example, if a ticket is purchased on Saturday (i.e., not a business day) the ticket cannot be picked up until the following Wednesday. This restriction does not apply if the event is occurring during that time.
Please note that Box Office Will Call tickets cannot be picked up at Retail Outlets.
International Will Call for U.S. Events
If you order tickets to a U.S. event and you have a billing address that is outside of the United States and Canada, then you may be obligated to use international will call and may have to place your order at least 10 days prior to the event. You must provide an email address, along with a local telephone number where you can be contacted up to the day of the event. Tickets will be held in will call at the venue box office where the event will take place.