Mixup
by Tom on 2022-06-06National Arts Centre / Centre national des Arts - OttawaRating: 5 out of 5I arrived shortly before the show to find someone sitting there. We both had the same seats reserved. After some discussion with the young lady (usher), she called a manager, then another and another until we were able to resolve the problem. The initial person helping was patient, attentive and (unnecessarily) extremely apologetic. Somehow the person in my seat was there for the show on Saturday but managed to get in and be seated without anyone realizing it or stopping them. All this to say, issue was resolved and staff was extremely courteous and friendly. There needs to be a review of who gets in and how someone could enter with a ticket for another event. The staff who helped to me toy seat and then resolve the dilemma was great and hope the management appreciate her efforts and professionalism.
