We were suppose to fly Thursday evening, it was raining and was anticipated to rain all day (which it absolutely did), but the tickets STILL required us to drive all the to St Jean Sur Richelieu otherwise we would not be able to reschedule our flight or be refunded.
So we made the drive all the way there to be told the flights would be cancelled (big shock 🙄).
We rescheduled for the following morning and there was a VERY low chance of rain.
Arrived the next morning between 5-545am (we arrived at 525am figuring that would be ample time) like the instructions told us. We checked in at the first window, where we were given our tickets.
Here’s where their lack of organization became problematic….
Once we checked in at the first window we had to wait in another line for around 30-45 min for the second window.
Why did we have to wait in line again?
Because in someone’s mind, printing the waivers in real time, at the window when each “passenger” presented themselves at said second window, would be efficient….
So me and my son get to the window, I sign the waivers (there was only ONE person printing the waivers…. I guess the girl who was working the first window finally decided to help girl #2 to get passengers through, cause the wait was RIDICULOUS. There was a third girl who sat in the little hut with a blanket wrapped
Around her doing absolutely nothing… not sure what her function was, but she seemed to just take up space)
I really think they need to rectify this…
Print the waivers a day in advance, file them alphabetically, that way they’re ready to go when passengers present themselves for their flight….
That way the pilots and other passengers of the balloons aren’t waiting for those in line waiting to have their waivers printed :/
To add to this, once we had our waivers and we’re ready to go, we find out the pilot of our balloon didn’t show up (the ladies printing the waivers at the ticketing window did NOT have this info….) so there was about 3 people running around like chickens with their head cut off trying to find a replacement balloon… which further agitated me because it was early (we woke up at 330am to get to st Jean for 525am) and I was not impressed with the level of organization for the passengers of the hot air balloons (a pilot of one of the balloons had apologized to me for the lack of organization as I apologized to her for making the ride delayed for her and her other passengers. What does that say for the hot air balloon festival)
Anyway, I doubt I’d go back. I’m not discouraging anyone from attending, by all means, it was VERY cool!!!
Just make sure you have the patience of a saint and are ok attending an experience that is very disorganized
It was an incredible experience while airborne, but I think I’ll try