Terrible Experience
by Mark on 2023-03-21BMO Field - TorontoI got to the ground around 7:15 for the 7:30 kick off and saw that the queues at the front of the ground where about 50/60 people deep so walked to the back of the stadium to see if the queues were shorter. I was informed by a member of staff that I needed to go back to the front. Not a problem. I queued for around 20 minutes and then when I got to the front, I was informed that you’re not allowed in with bags. I was confused as I’d just seen dozens of people walk in with bags with someone just taking a quick look inside them. I asked why I wasn’t allowed it as it only contained a hat and gloves and they’d just let people in with bags and their response was just ‘no bags, you have to go to Section 3’. I even said you just allowed the person in front of me in with a bag and they just shrugged their shoulders. I was frustrated that the initial person I spoke to couldn’t have told me this but I walked back to section 3 and was then told I had to check it in for $10. I asked the people at the bag check in why some people are allowed in with bags and others not and they pointed to a picture showing which bags are allowed. I then pointed out a couple of people walking in to the stadium with backpacks and asked why they’re allowed them and the response was ‘Well someone’s probably just not doing their job’ and ‘I either pay the $10 or leave’ Finally got in to the ground having missed the first 20 minutes, we then take our seats to find someone sat next to us with a backpack full of food and drink. I asked how they got their bag in and they said that they come to most games, always with a bag and never have any issues. It’s annoying that I had to deal with this but if that’s the policy then fair enough. However what I can’t tolerate is them not abiding by their own policy and just picking and choosing when to enforce it. Staff are extremely rude and won’t be going back